Georgia Small Business Environmental Assistance Program

Rules of Customer Service

1. We will treat all of our customers with professional courtesy and respect.

2. Our customers include industrial sectors, trade associations, state programs, DNR programs, and the public.

3. We will actively listen to our customer's concerns and needs and will develop technical assistance services designed to address those needs and concerns.

4. We will respond to all phone calls within 24 hours. We will respond to requests for information within two business days and for more complex inquires within seven business days.

5. When possible, we will schedule all site visits within seven business days or at the convenience of the client.

6. If we have to refer a customer to other assistance providers, we will provide an accurate referral, and, whenever possible route the referral directly. Additionally, we will check back within two days to ensure that they helped the customer to their satisfaction.

7. We will strive to provide information in a way that is understandable to all of our customers.

8. We will provide accurate, up-to-date, reliable information and service, including high quality documents and publications.